Cloaked
Customer Support - Privacy Consultant
United States
Sponsorship not specifiedDetected 78 days ago
Customer SupportCommunication
About the role
- You'll be the first line of defense for users navigating their privacy journey - diagnosing issues, digging into root causes, and holding yourself to the highest standard of customer care.
- If you believe privacy is a right and want to actively protect it for real people, this is the role for you.
- Help users' subscription states, account details and other customer requests
Responsibilities
- Perform the best in class privacy support to the world
- Develop and execute account plans to drive product adoption, customer satisfaction, and retention
- Collaborate with the product development team to address recurring issues and contribute to product improvements
- Collaborate with the product team to share customer feedback and contribute to product development strategies
- A get-it-done mindset. Our Privacy Support Team is driven to resolve problems in an immediate fashion
Requirements
- Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience
- Must be able to adapt to new problems and resolve them
Benefits
- Our vision is to create an internet that serves the needs of its users, first and foremost - with individual privacy and opt-in at the core.
Company info
- Proactively engage with customers to understand their goals, challenges, and use cases
- Conduct product training sessions and create educational content to help customers maximize the value of our solution
- Experience working directly with customers or users and solving problems
- Startup or growth-stage company experience
- This is a customer-facing support role at the heart of Cloaked's mission.
Visa & Work Authorization
- Our vision is to create an internet that serves the needs of its users, first and foremost - with individual privacy and opt-in at the core.
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This listing is sourced directly from Cloaked's careers page and normalized into a canonical job model.