TheKey
Client Care Manager
Roseville, CA · Full-time
Sponsorship not specified$65k-$101kDetected 1 day ago
HRISCustomer SupportCommunicationCollaboration
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.
- Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.
- Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Responsibilities
- Manage the day-to-day client relationship and delivery of quality care
- concerns, building relationships with their families, and converting them into active service with the organization.
- Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client's support system
- Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction
- Manage escalations and/or complaints from clients, caregivers, and others and utilizing their judgment and discretion to resolve them
- Support on-call and after-hours support as needed
Requirements
- Ability to travel locally approximately up to 75% of the time
- Ability to lift and carry up to 15-20 pounds
- Ability to sit, stand, and walk for prolonged period of time throughout the workday
- Ability to use standard office equipment
- The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
- Computer proficiency and ability to document accurate and timely notes in systems related to client visits
Skills
- Bachelor's Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience
- Excellent customer service and conflict resolution skills
- Current driver's license and proof of insurance
- 3 years experience in health care, elder care, social work, or related industry preferred
- Salary - $ 65,000 - $101,000 + incentives
Compensation
- Salary - $ 65,000 - $101,000 + incentives
Benefits
- Medical/Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Required Skills, Education, and Certifications:
Company info
- Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and/or monthly meetings, as appropriate
This listing is sourced directly from TheKey's careers page and normalized into a canonical job model.