Amadeus

Customer Support Analyst

San Jose

Sponsorship not specifiedDetected 1 day ago

SalesforceCustomer SupportResearch

About the role

You will be the entry point into the Hospitality Technical Support organization which is intended to afford the right candidate an opportunity to build on technical computer and customer service skills while providing first line help desk support for technical customer inquiries.
You will work hand in hand with our customers who are utilizing our industry, leading hospitality solutions by helping them resolve inquiries and issues in a timely manner thus driving further adoption of our products/solutions while also reducing disruption to our customers while they use our products/solutions to run their business.

Application for best practice technical support skills.
Document all details and subsequent interactions, research, etc. in the case.
Quickly identify the impact of the reported issue (Can I perform the task? Do I need to escalate to the following tier? Do I need to advise my supervisor? etc).
Seek known resolution from Knowledge Base, and if not available, develop and document resolution.
Customer Support Analyst
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Troubleshoot data discrepancies between systems.
Ability to trace data transfer between different systems and databases to determine where the issue lies and determine how to resolve the discrepancy.
Provide access to different programs/systems
Troubleshoot Devices, especially browser compatibility issues
Troubleshoot specific system errors

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the- job training, formal learning activities, and day-to-day interactions with colleagues.
We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

The Customer Technical Support Analyst will act as a liaison to provide product/service information and resolve any technical problems that our customers might face with accuracy and efficiency.

This listing is sourced directly from Amadeus's careers page and normalized into a canonical job model.