OMERS
Bilingual Member Experience Specialist (Future Opportunities)
Toronto, Ontario
Sponsorship not specifiedDetected 42 days ago
RecruitingHRISCustomer SupportCommunicationCollaboration
About the role
- Choose a workplace that empowers your impact.
- Join a global workplace where employees thrive.
- One that embraces diversity of thought, expertise and experience.
Responsibilities
- An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and e-mail
- The opportunity to grow and develop your skillsets to advance throughout our organization
Requirements
- Excellent communication skills and possess technical savvy to provide an exceptional member experience in both English and French.
- Bilingualism in English and French is required.
- Maintain productivity standards, service levels, and a high degree of member satisfaction
Nice to have
- Une expérience de plus de deux ans dans l'administration des prestations de retraite/le service à la clientèle ou dans un domaine connexe.
- Vous avez d'excellentes aptitudes à la communication et vous possédez les connaissances techniques nécessaires pour offrir aux participants une expérience exceptionnelle en anglais et en français.
- Une attitude positive, une orientation vers le service à la clientèle et un engagement en faveur du perfectionnement personnel et de la formation continue.
- La capacité à garder son sang-froid dans des situations de forte pression et à s'adapter efficacement à des circonstances changeantes.
- Faire preuve d'une grande intégrité et de discrétion pour garantir la confidentialité des renseignements sensibles.
- Une formation post-secondaire ou une accréditation serait considérée comme un atout.
- Le bilinguisme en anglais et en français est requis
Compensation
- An annual salary + target bonus.
Benefits
- Être flexible pour assumer des tâches supplémentaires, ce qui comprend l'aide aux autres équipes, au besoin
- Défendre et démontrer la vision et les valeurs fondamentales d'OMERS tout en développant de bonnes relations avec les équipes internes ainsi qu'avec nos employeurs, nos membres et les institutions financières
- A role that provides you with the opportunity to develop an in-depth technical pension expertise and high-quality customer service skills
- Continuous learning investment to support your career growth
- An opportunity to provide an exceptional experience to 640,000+ members in Ontario throughout their retirement journey
- Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support
- Be flexible to take on additional tasks, which includes assisting other teams, as required
- Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our employers, members, and financial institution
Visa & Work Authorization
- This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition p
This listing is sourced directly from OMERS's careers page and normalized into a canonical job model.