Housecall Pro

Manager, Onboarding

United States · Contract

Sponsorship not specified$70k-$83kDetected 6 days ago

Performance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

You work closely with the Senior Manager and Director to ensure that your team is equipped to help new customers successfully integrate into our platform and get the most value from our services from day one.
You are passionate about our mission to serve our Pros and are dedicated to ensuring they have a seamless onboarding experience.
Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our Pros.

Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
Ability to motivate and inspire your team to deliver exceptional service
Help us build solutions that build better lives.
the home service professionals that support America's 100 million homes.
Manage team schedules and daily attendance to ensure adequate staffing to meet the needs of our Pros during the critical onboarding phase
Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe.

Bachelor's degree or equivalent experience required
Proven track record of meeting and exceeding performance metrics consistently
Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
2+ years of management experience in Customer support or related field

This role is open to candidates and the expected salary range for this role is $70,000-$82,500.

health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits.
A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs

We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they're based.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.

This listing is sourced directly from Housecall Pro's careers page and normalized into a canonical job model.