Salesforce

Customer Success Manager - Global Public Sector

Canada - Toronto

Sponsorship not specifiedDetected 7 days ago

Agentic AISalesforceCRMPipeline ManagementForecastingProcess ImprovementRecruitingCustomer SuccessCommunication

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
And innovation isn't a buzzword - it's a way of life.
Ready to level-up your career at the company leading workforce transformation in the agentic era?

Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.

Working knowledge of core features:
Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
Ability to demonstrate Lightning Sales/Service Console and mobile app

Professional fluency in both English and French.
Sales Cloud Consultant and Service Cloud Consultant certifications.
Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.
Preferred Requirements

Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
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Posting Statement

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Technical Health, Adoption, and Risk Management

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This listing is sourced directly from Salesforce's careers page and normalized into a canonical job model.