Snic Solutions
Manufacturing Software Support Specialist - Remote
Irving, Texas, United States
Sponsorship not specifiedDetected 45 days ago
SQLSupply ChainERPCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- This role is vital in ensuring smooth deployment, operation, and troubleshooting of our manufacturing software solutions.
Responsibilities
- Customer Support & Issue Resolution - Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools. - Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations. - Collaborate with development and product teams to address complex technical challenges.
- Training & Documentation - Deliver end-user training on manufacturing software applications. - Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.
- Continuous Improvement - Gather customer feedback to identify software improvement opportunities. - Contribute to enhancing the support process, tools, and methodologies.
- Delivering cutting-edge solutions to drive value. -
- We look forward to welcoming driven professionals to our team to help us drive impactful change in the manufacturing sector.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
Nice to have
- 2-5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar).
- Hands-on experience with ERP, PLM, MRP, or other manufacturing software is a plus.
Skills
- Soft Skills: - Strong problem-solving and analytical abilities. - Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities. - Excellent communication and interpersonal skills.
- Application Process
- Interested candidates can apply through our HRMS system using the link displayed on this page.
- The process involves:
- Proficiency in SQL, databases, and system configuration.
- Familiarity with manufacturing processes and workflows.
- Basic programming/scripting knowledge is an advantage.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- English Language Proficiency
- Business or Native Proficiency
Benefits
- Educational Background: - Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
Company info
- We are seeking a Manufacturing Software Support Specialist to join our Customer Success team.
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This listing is sourced directly from Snic Solutions's careers page and normalized into a canonical job model.