Joyful Health
RCM Architect
US Based
Sponsorship not specified$30k-$60kDetected 90 days ago
Product StrategyPRDsOutbound SalesOnboardingCustomer SuccessAR/VR
About the role
- We are hiring an RCM Architect to serve as the RCM knowledge layer across the organization.
- This is a high-leverage, cross-functional role that sits at the intersection of Sales, Customer Success & Operations, and Product & Engineering.
- You are the person who defines what correct RCM looks like - and ensures the organization is executing toward it.
Responsibilities
- Audit claims and drive strategy - Review claims for accuracy of action taken, validate next-best-action decisions, and translate findings into systemic recommendations. You're not fixing one claim; you're identifying the pattern behind it.
- Set every new customer up for success - Analyze denial rates, aging, payer mix, and workflow gaps at onboarding. Deliver a data-backed strategic action plan to the RCSM so every account starts with a clear path forward.
- Enable the organization - Support new hire onboarding, partner with Product and Engineering on feature release training, and communicate industry changes with a clear summary of what they mean for each team.
- Shape what gets built - Serve as the embedded RCM SME throughout the product development process. Contribute to PRDs, surface edge cases before build, and hold yourself accountable for the RCM quality of what ships - not just the feedback you submitted.
- Power the sales motion - Provide pre-sales RCM analysis for deals within ICP, create specialty-specific enablement materials for AEs, and review outbound copy for accuracy and appropriate framing.
- Be the expert in the room on escalations - Partner with RCSMs on complex customer challenges, step in when root cause is unclear, and feed systemic insights back into the product roadmap and operational workflows.
- On any given day, you might be deep in a customer's denial data identifying the root cause of a revenue leakage pattern, sitting alongside Engineering to validate whether a new agent workflow reflects how billing actually works, or building the SOP that a BPO team will use to execute against a new specialty.
- You own the outcome, not just the deliverable.
Requirements
- Degree to which you can operate independently without Head of RCM review - a key signal that the function is scaling as intended
- The CoE is emerging as a recognized center of expertise - the function other teams go to when things are hard
- 8+ years in Revenue Cycle Management with deep expertise in denials, AR follow-up, and payer behavior
Compensation
- 💰 Compensation & Equity
Benefits
- Building the financial operating system for healthcare - and bringing the joy back to healthcare by fixing the financial chaos behind it.
- The healthcare payment system is a complex and inefficient maze.
- Healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems.
- Joyful Health is building an AI-powered financial operating system for healthcare practices.
Company info
- We start customers correctly
- Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care.
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This listing is sourced directly from Joyful Health's careers page and normalized into a canonical job model.