Forrester

Customer Success Manager II

Cambridge, MA · Mid · Contract

Sponsorship not specified$74k-$120kDetected 7 days ago

Customer SuccessResearchCommunication

About the role

As a member of Forrester's c ustomer s uccess organization, you are responsible for the engagement value delivered to Forrester's largest clients.
The Customer Success Manager II will orchestrate the customer journey through proactive engagement strategies.
You will guide Forrester's clients to their desired outcomes, while driving great value in their partnership with Forrester.

That's why we're always looking to empower talented individuals to perform at their best every single day.
The confidence and drive to be bold at work.
Join us and build an extraordinary future.
Create, execute, and deliver a strong client engagement strategy, informed by the c lient e xecutive's overall account strategy. This includes the execution of services provided to the client
Create, execute, and deliver a strong client engagement strategy, informed by the c lient e xecutive's overall account strategy.
Leverage support of the c ustomer s uccess s pecialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account.
It's a place where everyone is given the tools, support, and runway they need to go far.

Three to five years of experience driving successful solution-oriented client engagement
Experience in managing project s with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints.
A high degree of organization and proficiency leveraging internal systems.
Strong storytelling abilities, verbal and written communication, and social interactions and a proficiency with technology.

Strengthen the client's relationship health post-sale by deeply embedding in the accounts to drive high engagement.
M eet regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities.
Monitoring the health of customer relationships, you will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
Here, we're always learning.
Benefits at a Glance
Benefits at a Glance - Cambridge

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today.
We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other.
Here at Forrester, we welcome people from all backgrounds and perspectives.

If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com.

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