Vatica Health
Director of Customer Success
United States · Director
Sponsorship not specified$130k-$150kDetected 20 days ago
Product ManagementProduct StrategyCustomer SuccessLeadershipCommunicationCollaborationMicrosoft Office
About the role
- The Director of Customer Success is accountable for the overall success, retention, expansion, and executive alignment of Vatica + Cozeva's most strategic and complex client relationships.
- This role operates as a senior leader and trusted executive advisor, owning multi-product engagements across risk adjustment, quality, analytics, and clinical programs.
- This role requires deep experience in healthcare transformation, payer-provider collaboration, and large-scale program execution, with the ability to operate credibly at the C-suite level while driving operational excellence through teams.
Responsibilities
- Lead and facilitate joint client-Vatica executive governance forums, ensuring alignment on long-term strategy, priorities, performance, and escalation management.
- Proactively identify risks, opportunities, and emerging client needs; drive resolution and innovation before issues escalate.
- Serve as the voice of the client internally, influencing product roadmap, service design, and operational priorities based on aggregated client insights.
- Lead through influence in a highly matrixed environment, coordinating across Product, Engineering, Clinical, Operations, Sales, and external partners.
- Contribute to the design and continuous improvement of client success, onboarding, and engagement best practices across the organization.
- 3-5 years of strong experience leading cross-functional, matrixed teams and developing high-performing talent.
Requirements
- Maintain a strong understanding of regulatory submission processes, payer requirements, and operational workflows to support timely, compliant execution.
Compensation
- Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location.
- The projected compensation range for the position may vary based on these factors and could range from $130,000 to $150,000 (annualized USD).
Benefits
- Team Leadership & Organizational Impact Lead, mentor, and develop client success team, building a strong bench of talent capable of managing complex healthcare accounts.
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This listing is sourced directly from Vatica Health's careers page and normalized into a canonical job model.