OPENLANE
Customer Care Representative - Mesa, AZ
US - AZ - Mesa (Mesa)
Sponsorship not specifiedDetected 8 days ago
Account ManagementLogisticsCustomer SupportResearchCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
- We transform risk into progress through data, experience, and intuition.
- The ideal candidate will have experience in account management, customer service, data management, and operational communication.
Responsibilities
- We are looking for a Customer Care Representative with experience in providing exceptional customer support and effective communication.
- In this role, you will have the opportunity to use your organizational skills, attention to detail, and problem-solving abilities to manage shipper requests and maintain customer satisfaction.
Requirements
- 2+ years of experience in a call center environment
- Exceptional active listening skills, with the ability to restate and communicate effectively in both written and verbal forms.
- Proficiency in prioritizing, multitasking, and managing tasks in a fast-paced environment.
- Proven problem-solving and decision-making skills, with a focus on meeting deadlines.
Nice to have
- Experience working in a transportation or logistics role.
- Advanced organizational skills with an emphasis on data accuracy and documentation.
- Previous experience in cross-functional team communication.
- Familiarity with Google Suite tools.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Tuition Reimbursement for eligible programs
- Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology.
Company info
- At OPENLANE we make wholesale easy so our customers can be more successful.
- We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
- We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
- We pursue challenges that inspire us to build, create, and innovate.
- We seek to understand and improve our customers' experience.
- We deliver what we promise and learn along the way.
- Driven Waybuilders.
- Relentless Curiosity.
- Smart Risk-Taking.
- Fearless Ownership.
- What We Offer:
- Competitive pay
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This listing is sourced directly from OPENLANE's careers page and normalized into a canonical job model.