Yoodli AI Roleplays

Yoodli AI Roleplays

Customer Success Manager - Renewals

Seattle, WA

Sponsorship not specified$100k-$130kDetected 44 days ago
ExpressSnowflakeDatabricksData AnalysisProduct StrategyCRMAccount ManagementCustomer SuccessCadenceLeadershipMentoringOrganizational Skills

About the role

  • Think of it as the batting cage before the big game, but for communication.
  • Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching.
  • Leaders at companies like Google, Databricks, Snowflake, RingCentral, Sandler Sales, and Toastmasters use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.

Responsibilities

  • You'll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close.
  • Own the full renewal lifecycle for a high-volume book of business.
  • Manage a growing portfolio of SMB renewals ($10K and under) with increasing quarterly transaction volume
  • Run a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewals
  • Maintain accurate pipeline and forecast data in the CRM at all times
  • Build repeatable motions that keep pace with a rapidly growing transaction volume.
  • Develop and refine renewal playbooks, email templates, and talk tracks for the SMB segment
  • Partner with RevOps to improve renewal workflows, automation, and reporting
  • Maintain rigorous CRM hygiene, every deal, every stage, every note
  • Collaborate across teams to protect and grow revenue.

Requirements

  • 3+ years of experience in renewal management, commercial customer success, or transactional post-sales roles in SaaS
  • Proven track record of managing a high volume of renewals or commercial transactions simultaneously
  • Comfort with data analysis, pulling reports, spotting trends, and using data to prioritize your book

Compensation

  • Total compensation targeted at $100,000-$130,000 (85/15 base to variable split)
  • Free lunches/snacks at the office
  • As Customer Success Manager - Renewals, you'll own the end-to-end renewal motion for Yoodli's SMB segment including high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less).
  • This is a fast-growing book with rapidly increasing transaction volume-you'll be the person who builds the rhythm, runs the plays, and closes the deals.

Benefits

  • This is a fast-growing book with rapidly increasing transaction volume-you'll be the person who builds the rhythm, runs the plays, and closes the deals.
  • Work closely with CSMs to stay informed on account health and adoption context ahead of renewal conversations
  • Equity at a fast-growing, category-defining company
  • Health, dental, and vision insurance

Company info

  • Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game, but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Sandler Sales, and Toastmasters use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.
  • We're building a new category called Experiential Learning: AI-powered learning through conversational roleplays. We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
  • Yoodli is the AI roleplay simulator redefining how individuals and teams master communication.
  • We're building a new category called Experiential Learning: AI-powered learning through conversational roleplays.
  • We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
  • Lead pricing negotiations and contract restructuring conversations directly with customers
  • Flag expansion signals to Account Management or CSMs when customers express interest in growing their usage
  • we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.
  • This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.
Apply directly at Yoodli AI Roleplays →Create a free account for alerts like thisView Yoodli AI Roleplays immigration profile

This listing is sourced directly from Yoodli AI Roleplays's careers page and normalized into a canonical job model.