Aspentech

Aspentech

Sr Principal Technical Support Engineer (Exp with Refinery Planning & Scheduling/Linear Programming)

Houston · Principal

Sponsorship not specifiedDetected 10 days ago
CRMSupply ChainCustomer SupportCommunicationCollaboration

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card intent detected

AspenTech Corporation obtained a prevailing wage determination for Architectural and Engineering Managers in Houston, TEXAS on 2026-06-29. No matching green-card filing appears in our data yet. The determination expires in 21 days (2026-09-26), and a green-card filing must follow before then or the employer starts over.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is an exciting opportunity for someone passionate about driving operational excellence in the downstream sector.

Responsibilities

  • Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
  • Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
  • Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.
  • Collaboration with other AspenTech functions to maintain and develop business opportunities.
  • Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.

Requirements

  • Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries.
  • Work experience in such an environment is beneficial.
  • Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
  • Ability to travel.

Nice to have

  • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
  • Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
  • Coach fellow team members to enhance their technical skills to help boost their overall contribution.
  • deploy AspenTech solutions in customer business environments
  • execute various departmental improvement projects as needed
  • author technical white papers for publication to AspenTech's web knowledgebase.
  • Bachelor's or master's degree in engineering in related discipline.
  • Minimum of 12+ years of relevant experience preferred.

Company info

  • Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary softwares and track work in a CRM system.
  • Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
  • Develop strong relationships with customers, building an understanding of their business needs and challenges.
  • In this role, you will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on AspenTech solutions (e.g., Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology).

Visa & Work Authorization

  • lated conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable
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This listing is sourced directly from Aspentech's careers page and normalized into a canonical job model.