Sitetracker

Software Technical Trainer

Austin, TX · Senior

Sponsorship not specifiedDetected 43 days ago

Project ManagementStakeholder ManagementSalesforceCustomer SuccessCadenceCommunicationCollaboration

About the role

it is your chance to restore and redefine core delivery capacity within a rapidly growing customer implementation lifecycle.
As a Technical Trainer, you will solve critical adoption challenges by bridging the gap between project implementation and independent customer success, ensuring our users don't just observe workflows but master them.
This is more than just a training role; it is your chance to restore and redefine core delivery capacity within a rapidly growing customer implementation lifecycle.

Responsibilities

You will transition away from building content in isolation to working inside active customer projects, ensuring that every training session is tailored to real-world scenarios and shifting customer priorities.
Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.
Develop training content in multiple languages and build repeatable facilitation guides and activity banks that can be reused or customized across customer engagements.
Own and independently deliver a full end-user training engagement from prep through post-session follow-up, including hands-on scenario-based exercises built around real customer workflows.
Design or significantly update at least one training module in collaboration with a SME, producing materials others on the team can pick up and deliver.
Deliver at least one train-the-trainer session, equipping a customer-side trainer to carry a program forward independently.
Identify a gap in the current training catalog or delivery model, propose a solution, and build or pilot it.
You'll play a key role in driving measurable impact by owning a recurring cadence of customer training and developing hands-on, scenario-based programs that reflect actual customer workflows.
Your work will involve collaborating closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions that drive long-term adoption.

Requirements

Manage a full pipeline of concurrent customer training engagements independently, maintaining all required documentation and follow-up.

Benefits

By bringing a consulting mindset to every engagement, you'll listen to customer needs and translate them into effective learning experiences that elevate what's possible for our users.
Support participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions
Apply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.
Bring intellectual curiosity and a commitment to continuous growth, developing expertise in both the platform and the practice of education while maintaining resilience when conditions are ambiguous or priorities shift.
Consult on learning context and audience, and design materials that intentionally distinguish between live, exercise-based delivery and self-paced consumption, ensuring each format serves its intended purpose.

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