NaphCare

IT - Help Desk Support Specialist I

Birmingham, AL, US · Full-time

Sponsorship not specifiedDetected 2 days ago

Code ReviewSQLExcelCustomer SupportEHR/EMRResearchCommunicationCollaborationProblem Solving

About the role

NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years.
Come join our team of over 7000 employees and growing!
Employment Assistance Program (EAP) services 401K and Roth with company contribution that starts day one!

We support your growth and internal promotion.
Technical Skills Create and modify user accounts and assist with access to systems.

SQL experience using statements to research issues.
Troubleshoot end-user hardware and/or software systems, basic server software systems, and network communications.
Customer Service Skills Customer service is an important skill when working with our clients (both internal and external).
Work with end-users via various communication channels (email, chat, telephone) to assist in a timely and professional manner.
Having the right attitude is important.
Qualifications Education and Experience - Required: Easily navigate and use basic computer functions in a Windows environment.
Minimum of two (2) years of relevant experience on a Help Desk.
Effective written and verbal communication skills and analytical and problem-solving skills.
Ability to work in a fast-paced setting while effectively multi-tasking.
Basic SQL, Windows server knowledge & network troubleshooting.
A+ Certification Net+ Certification Bachelor's Degree from an accredited institution in a computer-related field preferred.
Help Desk experience supporting one or more specific software products - either created "in-house" or supported as a "reseller".

Prescriptions free of charge through our health plan Health, dental & vision insurance that starts day one!
We offer low cost benefits to our employees and their families.
Term life insurance at no cost to the employee Generous paid time off & paid holidays NaphCare has a partnership with NetCE that provides CEU/CME for our staff.
This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry.
shift if we need coverage.
Tuition Assistance Referral bonuses On-site education Free Continuing Education!

If you want a career that will make a difference, choose the company that is different.

This listing is sourced directly from NaphCare's careers page and normalized into a canonical job model.