Empire State Realty Trust

Seasonal Guest Service Ambassador (Empire State Building)

New York, New York, United States

Sponsorship not specifiedDetected 215 days ago

ExcelCustomer SupportLeadershipAdaptability

About the role

The Seasonal Guest Service Ambassador is responsible for providing guidance to all Observatory guests as they make their way throughout the experience from the Lobby to the 86th/102nd Floor and back down to the Main Lobby.

Maintaining high levels of enthusiasm and positivity throughout the entire shift to create a joyful atmosphere
Observing and reporting any improper conditions within the assigned workspace to maintain a pleasant and safe environment
We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business.
Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
For more information and Observatory Experience tickets visit esbnyc.com or follow the building's Facebook, X (formerly Twitter), Instagram, Weibo, YouTube, or TikTok.

Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent.
ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

The Empire State Building, the "World's Most Famous Building," owned by Empire State Realty Trust, Inc. (ESRT: NYSE), soars 1,454 feet above Midtown Manhattan from base to antenna.
The $165 million reimagination of the Empire State Building Observatory Experience created an all-new experience with a dedicated guest entrance, an interactive museum with nine galleries, and a redesigned 102nd Floor Observatory with floor-to-ceiling windows.
The Empire State Building Observatory Experience welcomes millions of visitors each year and is ranked the #1 Top Attraction in New York City for the fourth consecutive year in
The journey to the world-famous 86th Floor Observatory, the only 360-degree, open-air observatory with views of New York and beyond, orients visitors for their entire New York City experience and covers everything from the building's iconic history to its current place in pop culture.
In addition, ESRT employees embody our Company Culture & Success Factors -
We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors.

equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.

This listing is sourced directly from Empire State Realty Trust's careers page and normalized into a canonical job model.