Customer.io
Director, GTM Finance
Americas Remote · Director
Sponsorship not specified$200k-$255kDetected 1 day ago
SnowflakeSalesforceAccountingForecastingExcelFP&ACustomer SuccessCommunicationNetSuiteVariance Analysis
> stay_score
odds of building a lasting career here
51Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role50
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Deep GTM fluency matters just as much - but for a strong finance generalist, that business partnership often shows up in the work rather than the title.
- We're an AI-forward company: this role requires someone energized by using AI to reinvent how finance operates, not someone who merely tolerates the tools we hand them.
- Financial rigor over title-matching - we care more about how you've built and defended models than whether "GTM Finance" was ever your title.
Responsibilities
- Own the GTM P&L end-to-end - revenue, gross margin, and opex across Sales, Marketing, and Customer Success - not just a spend-efficiency lens.
- Drive unit economics and the growth funnel model - CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions.
- Own the ARR roll-forward, bookings, and revenue forecasting - auditable, reconcilable, and independently stress-tested against top-down assumptions.
- Partner with Sales and RevOps on capacity planning, deal economics, and pricing - protecting margin and ARR quality without slowing deal velocity.
- Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause.
- Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR.
- a first-principles modeler who builds from a blank page rather than inheriting assumptions
- No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Requirements
- 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs
- Deep GTM business-partnering experience with Sales, Marketing, or Customer Success - regardless of whether "GTM Finance" was ever the title
- Concrete, demonstrated track record driving AI adoption in finance workflows - not just familiarity with the tools
- Proven people leader - has managed and developed finance professionals
Nice to have
- Strong Excel skills (with experience using Snowflake a plus) and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain)
- Bachelor's degree in Finance, Accounting, Economics, or related field
Compensation
- Starting salary for this role is $200K-$255K USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits
- Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- See full benefits here →
- We commit to using our influence to increase inclusion and equity within the tech industry.
- We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Company info
- this role requires someone energized by using AI to reinvent how finance operates, not someone who merely tolerates the tools we hand them.
- What we value
- AI as genuine practice, not a buzzword - we want concrete stories of AI changing an outcome, not familiarity with the tools.
- Ownership from day one - you'll build and lead a team, not just execute analysis handed to you.
- Directness with data - you challenge top-down assumptions with account-level evidence, even in uncomfortable conversations.
- What we're looking for
- 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs; a first-principles modeler who builds from a blank page rather than inheriting assumptions
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