Ssctech
Service Delivery Manager - (PA2025Q3JB143)
Ontario, Toronto · Full-time
Sponsorship not specified$105k-$150kDetected 7 days ago
LinuxStatisticsProject ManagementStrategic CommunicationsForecastingExcelCustomer SupportLeadershipCommunicationCollaborationTime ManagementOrganizational SkillsMicrosoft Office
About the role
- Job Description Service Delivery Manager Location(s): Hybrid policy - 30 Adelaide, Toronto, ON Status: Full time Permanent Get To Know Us: SS&C is leading the way.
- We continue to look for today's and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them.
- From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.
Responsibilities
- SS&C uses AI tools to help screen and assess applicants by analyzing resumes and applications to identify candidates whose skills match our needs. These tools support, but do not replace, human decision-making.
- These tools support, but do not replace, human decision-making.
- Investigate and recommend technical solutions, identify opportunities to improve current technical support processes.
- This includes providing on-call support for after hours (including weekends and holidays) escalations according to primary or secondary on-call or as scheduled.
Requirements
- Good knowledge of Managed Services, monitoring tools such as Splunk and job processing
- Excellent reporting skills with the ability to gather information, analyze and provide related reports and statistics in Word, Excel, or PowerPoint
- Ability to communicate clearly and effectively, both verbally and written to technical and business personnel
- Knowledge of SSNC | IFDS data center processes/procedures
- Knowledge of Mutual Fund industry
- Knowledge of Job Scheduling applications
- Strong technical expertise in IT infrastructure, systems recovery, and data protection strategies.
- Knowledge of iFast application products
- Ability to work within a team environment.
- Ability to work independently with minimal supervision.
Skills
- Responsible for monitoring and managing all facets of the International and Domestic service commitments and SLAs.
- Responsible for the documentation of known faults and resolutions in SSNC ticketing system and knowledge management.
- Work with the technical teams to ensure digital security certificates are all updated, and the certificate database is kept up to date.
Compensation
- $105,000 -150,000 CAD
Benefits
- Discounts on fitness clubs, travel and more!
Company info
- As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
- Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
- At SSNC, we provide technology and service solutions designed to help companies in the global financial industry achieve their business goals.
- We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.
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This listing is sourced directly from Ssctech's careers page and normalized into a canonical job model.