Firstnational
Universal Orlando In-Park Service Specialist
Orlando, FL - Universal Partnership Office · Part-time
Work authorization requiredDetected 30 days ago
Customer SupportCommunicationCollaborationProblem SolvingTime ManagementAdaptability
About the role
- You will work in a fun, fast paced environment surrounded by the magic of Universal Parks in Orlando.
- Opening and Closing Procedures: Assist with opening and closing procedures, including dual control operations.
- Customer Inquiries: Respond to customer questions and concerns via phone, email, and in-person, providing clear and accurate information.
Responsibilities
- Join the FNBO team as we build brand awareness for the Universal Rewards Visa credit card program.
- Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
- Maintain accurate records of customer interactions and transactions.
- Support the Operations Manager in overseeing the needs of guests and ambassadors, including managing and troubleshooting iPads and other devices.
- Support the planning and implementation of safety measures including preparation for inclement weather, hydration planning and provision of essentials like water bottles and umbrellas.
- Credit Card Printing: Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
- Record Keeping: Maintain accurate records of customer interactions and transactions.
- Administrative and Operational Support:
Requirements
- Ability to stand for 8+ hours.
- Ability to work in a fast-paced environment.
- Ability to work effectively with colleagues to ensure seamless service
Nice to have
- Knowledge of park operations and services.
- Ability to operate and troubleshoot credit card printing equipment.
- Previous customer service experience preferred.
Skills
- Adaptability: Flexibility to handle varying customer needs and changing priorities
- Team Collaboration: Ability to work effectively with colleagues to ensure seamless service
- Time Management: Efficiency in balancing multiple responsibilities
- Stress Management: Capacity to remain calm and professional during busy periods and heightened guest interactions
- Communication: Clear verbal and written communication across multiple channels (phone, email, in-person)
- Brand Advocate: Display on-brand appearance and behavior at all times.
- Compensation:
- Starting at $17+/hour plus benefits package
- Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation
- Compensation and Benefits Overview:
- We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Benefits
- https://www.fnbo.com/careers/benefits/.
- To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com.
- Medical, Dental, Vision Insurance
- Health Savings Account (HSA)/Dependent Care
- In this role, you will enhance the guest experience by printing credit cards, answering customer questions, educating customers about credit card benefits, and being knowledgeable about Universal Park operations.
- Time Off Programs
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Company info
- Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
- Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
- Customer Education: Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
- Park Operations Knowledge: Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
- We are hiring part time detail-oriented In-Park Service Specialists to work onsite at Universal Parks in Orlando.
Equal opportunity
- FNBO believes that the quality of our employee experience is at the heart of our customer experience.
- One key pillar of our intended employee experience is Belonging.
- Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.
- FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Visa & Work Authorization
- Join the FNBO team as we build brand awareness for the Universal Rewards Visa credit card program.
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