Charlie Health Engineering, Product & Design

Director of IT Engineering

New York, NY · Director · Full-time

Sponsorship not specified$200k-$250kDetected 32 days ago

AWSGCPAzureComplianceAgileJiraConfluenceOKRsVendor ManagementZero TrustHIPAALeadershipCommunication

About the role

The Director of IT will establish IT as a product-driven function, delivering reliable, secure, and scalable services to the business.
This includes identifying high-impact use cases, deploying automation, and embedding AI into core workflows to improve efficiency across the organization.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

Lead IT Service Delivery, IT Engineering, and IT Asset Management with operating models aligned to ITIL and Agile
Use data and service metrics to produce monthly business reports that track progress, improve performance and drive operational excellence
Own core platforms including Atlassian, Google Workspace, Okta, Jamf, and Intune, and drive SaaS integrations
Partner with Engineering on AWS, Azure, and GCP to ensure secure, scalable operations aligned with Zero Trust
Ensure IT operations meet HIPAA and other compliance requirements and support audit readiness
Lead IT delivery for office infrastructure including NYC build-out and ongoing multi-site operations across the US
Own budget, vendor management, and cost optimization across IT systems and services
We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them.
If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

10+ years of IT experience with at least 4 years in a leadership role
Proven experience leading IT operations in a high-growth environment
Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence) and IT platforms
Strong working knowledge of IT and Agile operating models such as Scrum or ITIL
Demonstrated experience implementing process based automation or AI-driven solutions in IT or business operations
Experience managing cross-functional stakeholders and delivering large-scale initiatives

Develop and execute an annual IT roadmap with quarterly OKRs aligned to business priorities

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
Read more about our benefits here.
The expected base pay for this role will be between $200,000 - $250,000 per year + equity at the commencement of employment.
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care.
From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that.
Our mission is to connect the world to life-saving behavioral health treatment.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like.

If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong.

This listing is sourced directly from Charlie Health Engineering, Product & Design's careers page and normalized into a canonical job model.