Myhrabc

Program Coordinator

Remote, AB · Full-time

Sponsorship not specifiedDetected 1 day ago

AccessibilityCRMCustomer SupportMentoring

About the role

Job Details This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora.
Mandatory local laws shall also prevail.
Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency.

At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency.
Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes.
Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression.
Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services.
Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution.
Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service.
Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

High School Diploma/GED or equivalent experience required.
2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required.

It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.
Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals.
Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

This listing is sourced directly from Myhrabc's careers page and normalized into a canonical job model.