Rain
Customer Engineering Lead
New York, NY
Sponsorship not specifiedDetected 119 days ago
Customer SupportLeadershipCollaboration
About the role
- We're looking for a player-coach: you'll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are.
- Armed with that experience, you'll grow this function to meet the needs of our global, always-on customer base.
Responsibilities
- Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues
- Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions
- Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes
- Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights
- Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you
- Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs
- You lead with empathy and understand that great customer engineering is a competitive advantage
- As a Customer Engineering Lead, you'll manage the customer-facing arm of our engineering org.
- To support this mission, we issue a card for our team to utilize the card for testing.
- Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny.
Requirements
- 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity
- Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams
Nice to have
- Experience at a card issuing platform or payments infrastructure company
- Familiarity with card network operations, BIN management, and transaction processing
- If you'd like to work with others in an office feel free to come in.
- We want everyone to be able to work in the environment in which they are their most confident and productive selves.
- Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services.
- Team summits ✨ Summits play an important role at Rain!
- Expect team and company offsites both domestically and internationally.
Benefits
- Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
- Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home.
- New Rainmakers will have a stipend to create a comfortable atmosphere at home.
- Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals💡Plan for the future with confidence.
- Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
- Health and Wellness 📚 High performance begins from within.
- Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Company info
- Rain makes the next generation of payments possible across the globe.
- We're a lean and mighty team of passionate builders and veteran founders.
- Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
- We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient.
- You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more.
- If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
- We believe in an open and flat structure.
- You will be able to grow into the role that most aligns with your goals.
- Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
- We offer a 401(k) with a 4% company match.
This listing is sourced directly from Rain's careers page and normalized into a canonical job model.