Sigital
ServiceNow Engagement Manager (EM)(Remote)
Columbus, US
Work authorization requiredDetected 70 days ago
Project ManagementAgileFinancial AnalysisExcelCustomer SuccessCommunicationPublic SpeakingFinancial Reporting
About the role
- Sigital is seeking an Engagement Manager with experience and expertise in managing ServiceNow projects with our clients. We are looking for strong communicators who excel at oral and written communication, public speaking and interpersonal skills. The ideal candidate will have a minimum of three years of relevant experience in managing financial,
- resourcing, business, and technical aspects of ServiceNow Platform implementation projects and related consulting engagements. Responsibilities: • Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control. • Facilitate communications, project
Responsibilities
- Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control.
- Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success.
- Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs.
- Manage the client relationships with an emphasis on client satisfaction.
- Help drive Sigital project management and implementation delivery process standardization and improvements.
- Flexibly perform duties during core US business hours and 10% travel as needed for client project activities.
Requirements
- Must be a US citizen
- 2+ years of IT professional services consulting experience working directly with clients.
- 1+ years of experience in SaaS system (such as ServiceNow) implementation.
- 1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe
- Sigital is seeking an Engagement Manager with experience and expertise in managing ServiceNow projects with our clients.
- 1+ years of experience with
Nice to have
- 1+ years of experience implementing ServiceNow Platform and multiple Products such as ITSM, CSM, SecOPs or ITOM.
- 1+ years of experience and/or certification in Organizational Change Management.
- 1+ years of experience in Agile Scrum Master or Product Owner experience.
- 2+ years of experience managing and supervising teams and individuals.
- Experience in organizational transformation and/or advisory consulting.
- Project Management certification such as PMP or similar.
- Agile certification such as Certified Scrum Master or similar.
- ServiceNow implementer and/or administrator certification(s)
Visa & Work Authorization
- Required Qualifications: • Must be a US citizen • 3+ years of demonstrated experience in IT project management and ability to direct system implementation and application design and development activities • 2+ years of I
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This listing is sourced directly from Sigital's careers page and normalized into a canonical job model.