City of Philadelphia

City of Philadelphia

Project Management Information Specialist

Philadelphia, PA, United States · Full-time

Sponsorship not specified$60k-$70kDetected 118 days ago
Project ManagementProcess ImprovementProcurementCustomer SupportResearchCommunicationCollaborationConstruction Management

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 40 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is a full-time, in-person position.
  • This position plays a key role in maintaining efficient internal workflows, vendor engagement, system training, and program policy updates across the organization.
  • This position will report to the Senior Operations Manager.

Responsibilities

  • The Project Management Information Specialist will play a key role in providing support for software and tool implementations within the Capital Program Office's Innovation and Analytics team..
  • The Specialist also plays a key role in documenting application behavior, controls, standards, and known issues to support effective system use and troubleshooting.
  • They provide assistance with support issues and are expected to manage work transparently, proactively identify issues or trends, and prevent problems before they impact operations.
  • Assist with maintenance and continuous improvement of the Construction Management Information System, including business workflow development, support tracking, and user support
  • Manage and evaluate training sessions and workshops for internal and external stakeholders related to capital project systems, policies, and procedures, including use of Construction Management platforms.
  • Act as a technical support for specific technology solution(s) and understand system configuration, workflows, and integrations.
  • Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides.
  • Work within a support service system, ensuring timely updates, clear communication, and adherence to internal service expectations.
  • Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements.
  • Analyze operational issues and recommend, develop, and implement practical solutions to support capital project delivery, track milestones, resolve operational issues, and facilitate interdepartmental collaboration.

Requirements

  • Two years of experience in application support or a closely related technical support role.
  • Perform additional duties as required.
  • Required Competencies, Knowledge, Skills, and Abilities
  • Familiarity with project management platforms or similar systems used to track scope, schedule, budget, and performance
  • Ability to learn and apply technical systems quickly and guide others in their use
  • Ability to draft, revise, and standardize SOPs and policies in clear, accessible language
  • Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications.
  • The successful candidate must be a city of Philadelphia resident within six months of hire

Nice to have

  • Experience working with vendors, supporting end users, assisting with software implementation, and documenting technical processes is preferred.

Compensation

  • $60,000 - $70,000
  • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.

Benefits

  • The City offers its employees 8 weeks of paid parental leave.
  • We offer Comprehensive health coverage for employees and their eligible dependents.
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available
  • Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
  • Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
  • Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.
  • As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

Company info

  • From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here.
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This listing is sourced directly from City of Philadelphia's careers page and normalized into a canonical job model.