City of Philadelphia

Project Management Information Specialist

Philadelphia, PA, United States · Full-time

Sponsorship not specified$60k-$70kDetected 27 days ago

Project ManagementProcess ImprovementProcurementCustomer SupportResearchCommunicationCollaborationConstruction Management

About the role

This is a full-time, in-person position.
This position plays a key role in maintaining efficient internal workflows, vendor engagement, system training, and program policy updates across the organization.
This position will report to the Senior Operations Manager.

Responsibilities

The Project Management Information Specialist will play a key role in providing support for software and tool implementations within the Capital Program Office's Innovation and Analytics team..
The Specialist also plays a key role in documenting application behavior, controls, standards, and known issues to support effective system use and troubleshooting.
They provide assistance with support issues and are expected to manage work transparently, proactively identify issues or trends, and prevent problems before they impact operations.
Assist with maintenance and continuous improvement of the Construction Management Information System, including business workflow development, support tracking, and user support
Manage and evaluate training sessions and workshops for internal and external stakeholders related to capital project systems, policies, and procedures, including use of Construction Management platforms.
Act as a technical support for specific technology solution(s) and understand system configuration, workflows, and integrations.
Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides.
Work within a support service system, ensuring timely updates, clear communication, and adherence to internal service expectations.
Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements.
Analyze operational issues and recommend, develop, and implement practical solutions to support capital project delivery, track milestones, resolve operational issues, and facilitate interdepartmental collaboration.

Requirements

Familiarity with project management platforms or similar systems used to track scope, schedule, budget, and performance
Ability to learn and apply technical systems quickly and guide others in their use
Ability to draft, revise, and standardize SOPs and policies in clear, accessible language
Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications.
Ability to work independently while also contributing to team-based efforts in a dynamic and fast-paced environment
Perform additional duties as required.
Required Competencies, Knowledge, Skills, and Abilities
The successful candidate must be a city of Philadelphia resident within six months of hire

Nice to have

Two years of experience in application support or a closely related technical support role.
Experience working with vendors, supporting end users, assisting with software implementation, and documenting technical processes is preferred.

Compensation

$60,000 - $70,000
Transportation: City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
The successful candidate must be a city of Philadelphia resident within six months of hire
If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

Benefits

The City offers its employees 8 weeks of paid parental leave.
We offer Comprehensive health coverage for employees and their eligible dependents.
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.
As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

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This listing is sourced directly from City of Philadelphia's careers page and normalized into a canonical job model.