Usaa Federal Savings Bank

Usaa Federal Savings Bank

Manager, Claims Operations

Nashville Metro, TN Home · Senior

No sponsorship$103k-$186kDetected 5 days ago
ComplianceAuditingCustomer SupportLeadershipMentoring

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 10 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 78%

Of 9 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 514 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

DOL often reclassifies their job titles

The Department of Labor assigned a different occupation than this employer requested on 54% of its 13 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Candidates who are willing and able to work in and around the Tennessee region are encouraged to apply.
  • Relocation assistance is not available for this position.
  • USAA provides a company vehicle to physically inspect losses within your assigned territory.

Responsibilities

  • Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
  • Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
  • Build conditions for success removes obstacles, leads and champions change.
  • Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
  • Hire, develop, and coach claims employees for results delivery.
  • Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Requirements

  • Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 5 years of claims handling experience required with demonstrated proficiency.

Compensation

  • You are paid within the salary range based on your experience and market data of the position.
  • The actual salary for this role may vary by location.
  • Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
  • The salary range for this position is: $103,450- $186,210.
  • Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

Benefits

  • Additionally, our career path planning and continuing education assists employees with their professional goals.
  • For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Company info

  • At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
  • Be part of what truly makes us special and impactful.

Equal opportunity

  • Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • USAA is an Equal Opportunity Employer.

Visa & Work Authorization

  • USAA does not provide visa sponsorship for this role.
Apply directly at Usaa Federal Savings Bank →Create a free account for alerts like thisView Usaa Federal Savings Bank immigration profile

This listing is sourced directly from Usaa Federal Savings Bank's careers page and normalized into a canonical job model.