Ignite 33
Deskside Specialist
Washington, District of Columbia, United States
No sponsorshipDetected 90 days ago
CybersecurityCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- You will resolve incidents in a timely manner for government staff to include but not limited to PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
Responsibilities
- Respond to and resolve Tier II IT support requests at the client's workstation/desk.
- Setup, configure, and maintain end-user devices such as desktops, laptops, and peripherals.
- Perform routine system checks and updates to ensure functionality and security.
- Support onboarding processes by configuring accounts and devices for new users.
- Document and track service requests, resolutions, and user interactions in a ticketing system.
- Escalate unresolved or complex issues to higher-level support teams.
- Maintain knowledge of organizational IT policies and procedures to ensure compliance.
- Deliver excellent customer service and maintain professionalism in all user interactions.
- Ability to manage multiple service requests and prioritize tasks effectively.
- In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Requirements
- 3+ years of experience with common operating systems (e.g., Windows, macOS) and productivity tools (e.g., Microsoft Office Suite).
- 3+ years of experience with ticketing systems and documentation of support activities.
- Applicants selected may be required to possess and maintain a government clearance US CITIZENSHIP REQUIRED
Nice to have
- Relevant certifications such as CompTIA IT Fundamentals (ITF+) or A+ are preferred.
Skills
- Provide guidance on the use of IT systems, applications, and tools.
Benefits
- We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
Equal opportunity
- Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer.
Visa & Work Authorization
- Applicants selected may be required to possess and maintain a government clearance US CITIZENSHIP REQUIRED
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This listing is sourced directly from Ignite 33's careers page and normalized into a canonical job model.