Harvey

Program Manager, Customer Engagement & Community

New York

Sponsorship not specified$160k-$240kDetected 23 days ago

Agentic AISalesforceCustomer SuccessResearchLeadershipCommunication

About the role

The role spans customer marketing, community, advocacy, events, research, and program management.
One day they may be shaping a new power users program
This person will also serve as an ambassador for Harvey in the customer community.

Help design, launch, and scale customer community programs that create sustained engagement beyond one-off events, including power user initiatives, advocate cohorts, customer councils, user groups, awards, recognition moments, and loyalty programs.
Create repeatable program models, playbooks, calendars, and operating rhythms that allow customer community and advocacy programs to scale.
Build genuine customer relationships, understanding each customer's goals, interests, product usage, influence, and potential role in the broader Harvey ecosystem.
Support the execution of third-party research initiatives with external partners, helping coordinate customer participation, internal stakeholders, timelines, deliverables, and downstream activation.

High ownership, strong judgment, and a bias toward action.
You can operate with ambiguity, make progress without perfect instructions, and know when to escalate or ask for input.
Excellent written and verbal communication skills, with the ability to synthesize information clearly and keep stakeholders aligned.
Strong attention to detail and a high bar for customer experience.
Experience with tools such as Notion, Asana, Airtable, Salesforce, customer community platforms, event platforms, survey tools, or marketing automation tools is a plus.
Familiarity with legal, professional services, AI, research programs, or enterprise software is a plus but not required.

$159,800 - 239,600 USD
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].

They should be credible, thoughtful, and comfortable spending time directly with customers - learning from them, making connections, identifying new opportunities for engagement, and representing Harvey with warmth and strong judgment.
Build programming that gives customers meaningful ways to participate, sharing feedback, contributing ideas, joining peer conversations, speaking at events, testing new concepts, and helping shape the future of legal AI.
Serve as a front-line ambassador for Harvey with customers, power users, champions, speakers, research contributors, executive sponsors, and community members.
Partner with Customer Success, Sales, Product, Product Marketing, and Communications to surface customers who should be engaged through stories, events, research, awards, advisory programs, or community initiatives.
Help recruit and engage customers for research interviews, surveys, validation sessions, roundtables, and working groups.

This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.