Socket
Customer Success Manager, SMB
AMER
Sponsorship not specifiedDetected 36 days ago
SwiftRESTFigmaSalesCustomer SuccessCommunication
About the role
- You'll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets.
- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritize swift, decisive action.
Responsibilities
- Manage existing customer relationships to drive renewal and upsell opportunities.
- Create an unparalleled customer experience throughout the customer life cycle.
- Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
- An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
- The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.
Nice to have
- 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.
Compensation
- Market competitive salary bands
Benefits
- Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work.
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.
Company info
- Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets https://socket.dev/love to see for yourself!)
- Founded by Feross Aboukhadijeh https://www.linkedin.com/in/feross/, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ https://socket.dev/blog/series-b125M in funding https://socket.dev/blog/series-c from top angels, operators, and security leaders.
- We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. You'll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets.
- Socket helps devs and security teams ship faster by cutting out security busywork.
- Thousands of orgs use Socket to safely find, audit, and manage open source code.
- Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets https://socket.dev/love to see for yourself!)
- We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket.
- In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers.
- We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
- Meet and exceed revenue targets by working closely with our SMB customers' Security teams.
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
This listing is sourced directly from Socket's careers page and normalized into a canonical job model.