Seatgeek
Lead Product Manager, Fan Experience
New York, New York · Senior
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About the role
- SeatGeek believes live events are powerful experiences that unite humans.
- By catering to both fans and rightsholders, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and venues have seamless access to their audiences.
- Because everyone should expect more from ticketing.
Responsibilities
- Lead the charge for cross-cutting features fans meet after they land, such as price display, credits and incentives, notifications, saved and followed events, and trust signals
- Map the full journey, find where fans drop off between teams, and build the case for fixing those gaps with data, research and clear sizing of the opportunity
- Dig into the data yourself: analyze funnel, channel and experiment results, monitor journey metrics for shifts, and turn what you find into clear recommendations for partner teams
- Run continuous discovery on the shopping experience, including fan research, data deep dives and competitive teardowns, and turn what you learn into a steady pipeline of ideas and experiments for partner teams
- Run regular working sessions with partner teams to keep journey work aligned, sequenced and moving
- Work AI-native: prototype ideas with AI coding tools to win buy-in from partner teams, use AI to synthesize research and data at speed, and share the workflows that work so other PMs adopt them
- A proven ability to get work prioritized and shipped by teams you don't manage
Requirements
- Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail
- You absolutely do not need experience with all of these, but we thought you might be curious.
Skills
- OAuth2.0 & Identity Management, Payment Tokenization
- Event-driven
- RabbitMQ, Kafka
- Datastores: Postgres, Redis, Memcache, Elasticsearch
- Cloud: AWS
- Version control: Git (Gitlab)
- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
Compensation
- Annual subscription to Spotify, Apple Music, or Amazon music
- The salary range for this role is $152,000 - $220,000 USD.
Benefits
- A WFH stipend to support your home office setup
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- This role is equity eligible.
- As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.
This listing is sourced directly from Seatgeek's careers page and normalized into a canonical job model.