Nuvo
Customer Support
San Francisco, USA · Contract
Sponsorship not specified$80k-$140kDetected 527 days ago
SQLSparkJiraERPCustomer SupportIntercomCommunicationProblem SolvingMicrosoft OfficeNetSuite
About the role
- This person will be responsible for providing exceptional user experiences to the thousands of companies that use Nuvo.
- At Nuvo, we take pride in creating a exceptional customer experience and are always striving to raise the bar.
- We're looking for an enthusiastic and resourceful team player who is always looking to improve the status quo and is excited about the prospect of supporting our rapidly growing user base.
Responsibilities
- Users need to know how to interact with the product and support.
- A Best-practices Instructor: Users need to know how to interact with the product and support.
Nice to have
- Expected Compensation Range $80,000-$140,000
Compensation
- $80k-$140k
Benefits
- This requires learning how these systems work, and supporting customers with instructions and troubleshooting on how to set up these connections.
Company info
- You'll be on the front line, responding to email and chat requests for assistance from users.
- You'll be timely, professional, friendly, and highly responsive to customers.
- You'll communicate with a broad range of customers with varying degrees of technical competence.
- You can seamlessly explain solutions to both CTOs and grandmothers.
- You're a whiz at translating customer needs (and why they matter) to internal teams.
- You succinctly and precisely summarize the root causes of issues and follow through with internal teams to ensure we are delivering for customers.
- A Chameleon: You'll communicate with a broad range of customers with varying degrees of technical competence.
- A strong sense of ownership, following through internally and with customers, never letting issues linger.
- You'll partner with customers as they integrate their email systems (such as Outlook) and ERP systems (such as Netsuite) with Nuvo.
- You enthusiastically understand and define best practices in product usage and support interactions, and guide customers to use our services as intended.
- We are looking for an enterprising Customer Support teammate to join the Nuvo team.
- An Integration Expert: You'll partner with customers as they integrate their email systems (such as Outlook) and ERP systems (such as Netsuite) with Nuvo.
This listing is sourced directly from Nuvo's careers page and normalized into a canonical job model.