Onware
Contract Administration - Client Success Specialist
Edmonton, Canada
Sponsorship not specifiedDetected 19 days ago
SalesforceCRMExcelContract ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft Office
About the role
- We're hiring a Client Success Specialist to work closely with the architecture and construction teams who rely on Onware's Contract Administration software every day.
- In this role, you'll ensure clients receive consistent, high‑quality service-proactively understanding their needs, guiding them through best practices, and helping them get maximum value from the platform.
Responsibilities
- Support clients in their use of the Onware's CA Software, helping them apply best practices and maximize the value they receive from the system.
- Maintain organized client and account documentation, track key activities and engagement, and communicate client needs, risks, and opportunities to internal teams to support strong customer outcomes.
- Support client onboarding, training, and ongoing platform use to align with business goals and customer expectations.
- Construction industry experience considered an asset Strong organizational and coordination skills with the ability to manage multiple client activities and priorities.
- Join a collaborative team that values innovation, communication, and continuous improvement Play a key role in helping clients succeed with technology that is transforming the construction industry Grow your career with a company focused on building smarter solutions for clients
- Over two decades, Onware has been used to help manage some of the largest and most ambitious construction projects in Canada-projects where precision, transparency, and reliability are non‑negotiable.
Requirements
- Minimum of 3-5 years of experience in a customer support, customer success, or client service role.
- Coordinate customer renewals Qualifications: Minimum of 3-5 years of experience in a customer support, customer success, or client service role.
Benefits
- Monitor customer engagement and conduct Product Health Checks (PHC) to review system usage, identify improvement opportunities, and support client retention.
Company info
- Act as liaison between customers, support, and development teams to ensure upcoming work is clearly communicated, understood, and prioritized appropriately.
This listing is sourced directly from Onware's careers page and normalized into a canonical job model.