Smart Financial

PT-30 Virtual Teller - Conroe

Conroe, Texas, United States · Full-time

Sponsorship not specifiedDetected 1 day ago

Customer SupportCommunication

About the role

This is a fully ON-SITE position (located in Conroe, Texas), scheduled at 30 hours per week.** The Virtual Teller is responsible for responding to both member and potential member needs with a high quality of service.
This includes performing transactions and providing information accurately, professionally, quickly, and efficiently, via multiple media channels, with a primary focus on Interactive Teller Machine.
The Virtual Teller is also responsible for answering member inquires and assisting them in understanding and utilizing credit union products and services.

Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Courtesy and tact are essential elements of the job.
Communications generally require shorter and not in-depth discussions.
Ability to communicate, verbally, through video, and in writing, in a professional manner when dealing with employees and members.
Ability to cross-sell products/services and meet referral goals in a fast-paced environment ADA Requirements
Ability to cross-sell products/services and meet referral goals in a fast-paced environment

In addition, Smart Financial Credit Union has a tuition reimbursement program; full-time employees can receive up to $2,000 per year in tuition reimbursement.

This listing is sourced directly from Smart Financial's careers page and normalized into a canonical job model.