BuildOps
Customer Success Manager, Commercial Named
Raleigh, North Carolina · Contract
Sponsorship not specifiedDetected 11 days ago
Project ManagementJiraSalesforceAccount ManagementAccountingQuickBooksValuationERPCustomer SuccessCustomer SupportCommunicationProblem SolvingCritical ThinkingOrganizational Skills
About the role
- We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments.
- Willingness to work during EST business hours is a pre-requisite.
- Travel frequency will depend on the account.
Responsibilities
- Utilize support tools such as Monday.com, JIRA Service Desk, UserGuiding, and OpenPhone to efficiently handle customer cases and track personal performance.
- Company events and team-building activities, both in-person and virtual
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
- We welcome applicants from across the U.S. where we are registered to do business and able to support employment.
- We're not just talking incremental improvements-we're talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running.
Skills
- Excellent written and verbal communication skills.
- Highly organized with impeccable attention to detail.
- Thirst for knowledge and willingness to learn.
- Capable of efficiently learning and using complex software as well as teaching all aspects of that software to others.
- An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities.
- Intelligent, self-motivated, quick thinking, and fast learning.
- Demonstrated ability to succeed in a challenging, fast-paced environment.
- B.A. or B.S. degree from a top university.
- Willing to work during EST business hours.
- must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
- Troubleshoot and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution.
- Champion customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve.
Compensation
- Raleigh: $72,000 - 90,000k base salary range + annual bonus opportunity up to 30%
Benefits
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
Company info
- We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel and assist with our legendary customer implementations. Travel frequency will depend on the account.
- Assist customers with all aspects of our software through phone, email, and Zoom screen-sharing sessions, with a primary focus on customer success, support, and satisfaction.
- Become a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements.
- Collaborate as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment.
- Opportunities for growth and career advancement
- Travel on-site to our customers'
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This listing is sourced directly from BuildOps's careers page and normalized into a canonical job model.