Lucas Museum of Narrative Art

Lucas Museum of Narrative Art

Supervisor, Retail Operations

Los Angeles

Sponsorship not specifiedDetected 42 days ago
AccessibilityInventory ManagementShopifyPublic HealthLeadershipCommunicationProblem SolvingCritical ThinkingMentoringOrganizational Skills

About the role

  • This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures.
  • The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance.

Responsibilities

  • Support the Assistant Manager i n onboarding, training, and day-to-day supervision of frontline retail staff
  • Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance
  • Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness
  • Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store
  • Support operational readiness for special events, exhibition launches, promotions, and high -volume traffic periods
  • Create a healthy and durable institution.

Requirements

  • Ability to stand and walk for extended periods of time during scheduled shifts.
  • Ability to lift, carry, unpack, and restock merchandise up to 30 pounds, including shipment boxes, inventory, retail fixtures, displays, point-of-sale equipment, and other store supplies.
  • 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand
  • High school diploma or GED equivalent required
  • Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
  • Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows
  • Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards
  • Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively
  • Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment
  • Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives
  • Strong organizational skills, attention to detail, reliability, and operational follow-through
  • Flexibility to work weekends, holidays, evenings, and special museum events
  • Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
  • Passion for supporting efficient retail operations that align with the Museum's mission, brand, and values

Nice to have

  • Proficiency with POS systems
  • experience with Shopify, Square, or similar retail platforms preferred

Benefits

  • Federal, state, or local public health directives may impose additional requirements.
  • Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift
  • Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency
  • Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices
  • Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.
  • Hourly rate will be assigned commensurate to the successful candidates' education, experience, and location.

Company info

  • ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.
  • Founded by George Lucas and Mellody Hobson, the museum's collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N.
  • Wyeth, Beatrix Potter, Judith F.
  • Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R.
  • Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange.
  • The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas's filmmaking career.
  • Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

Equal opportunity

  • AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity.
  • We are committed to building a team that represents and supports a variety of backgrounds and perspectives.
  • We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool.
  • Applications from traditionally underrepresented communities are encouraged.
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This listing is sourced directly from Lucas Museum of Narrative Art's careers page and normalized into a canonical job model.