AfterShip

AfterShip

Manager - Technical Account Management

Toronto

Sponsorship not specified$155k-$200kDetected 1 day ago
AWSGCPAzureCloud PlatformsStakeholder ManagementAccount ManagementOnboardingCustomer SuccessCustomer SupportShopifyLeadershipCommunicationProblem SolvingMentoring

About the role

  • AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide.
  • Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr.
  • Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team.

Responsibilities

  • Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication).
  • Align with Customer Success leadership to drive positive customer outcomes.
  • Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support.
  • Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here.
  • Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success.
  • Please let us know if you require any support, and we'll work with you to meet your needs.
  • Our hiring process uses AI to help with initial resume screening and to support interview note-taking.

Requirements

  • 2+ years of experience directly managing TAMs or SEs.
  • Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders.
  • Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days.
  • Thrive & Grow: There's no ceiling to what you can achieve or learn here.

Compensation

  • CAD$155,000 - $200,000 on-target earnings
  • Salary range for this role: CAD$155,000 - $200,000 on-target earnings

Benefits

  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Annual learning & wellness benefit
  • Monthly book perk
  • Hybrid-flexible work setups
  • In-office lunch and commuter benefits for those located in our hub locations

Company info

  • AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.
  • AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
  • AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
  • Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
  • AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape.
  • Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.
  • AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout.
  • By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
  • Squatch and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
  • The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
  • Your Mission:

Equal opportunity

  • We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation.
  • equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation.
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This listing is sourced directly from AfterShip's careers page and normalized into a canonical job model.