GH
Automation Service Engineer II
Redwood City, CA · Mid
Sponsorship not specified$108k-$149kDetected 8 days ago
Process ImprovementCustomer SupportPatient CareGMPFDA RegulatoryCommunicationCollaborationLean Manufacturing
About the role
- Ensure instrument uptime by resolving service requests in a timely manner and escalating complex issues as needed
- Identify repeat issues and performing root cause analysis to mitigate recurrence
- Author and revise SOPs, checklists, and service documentation
Responsibilities
- Maintain accurate service documentation in compliance with quality systems
- Monitor instrument performance metrics and help drive improvements
- Provide tier 1 support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
- Collaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflows
- Partner with cross-functional departments within project core-teams to implement lab deployments, relocations, and operational scale-up
- Collaborate with internal partners and external vendors, as needed
- The selected candidate shall utilize past experiences to help foster a continuous improvement culture by proposing ideas and helping to drive them to fruition.
- Participate in an on-call rotation to provide after-hours support
- If you need support, please reach out to Peopleteam@guardanthealth.com
- We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires.
Requirements
- BS degree in engineering or scientific discipline, or equivalent
- Experience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflow
- Experience authoring and executing PM, IQ, OQ, PQ, and repair documentation
- Experience driving root cause analysis
- Experience implementing continuous improvements
- Experience working in a regulated environment (CLIA, CAP, GMP, FDA)
- Ability to travel up to 20%
- Employee may be required to lift routine office supplies and use office equipment.
- Ability to sit for extended periods of time.
- A background screening including criminal history is required for this role.
Nice to have
- High-throughput automation/workcell experience preferred
- Experience with Lean Manufacturing and Six Sigma methodologies preferred
Compensation
- $108,000 - $148,500Other
- $91,800 - $126,225If the role is performed in
- $97,200 - $133,650
Benefits
- Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer.
- This range does not include benefits or, if applicable, bonus, commission, or equity.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from GH's careers page and normalized into a canonical job model.