NeuraFlash, Part of Accenture
Salesforce Solution Architect, Service Cloud Voice
Remote - United States · Senior
Sponsorship not specified$94k-$266kDetected 27 days ago
AWSRESTLLMsProject ManagementSalesforceOutbound SalesCustomer SupportVoIPLeadershipCommunicationCollaboration
About the role
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Oversee and be accountable for the successful completion of all aspects of assigned projects
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
Responsibilities
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Understand and leverage Salesforce Platform to implement scalable solutions
- Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
Requirements
- 3-5+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
Skills
- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
- Detail-oriented and a strong team player with great communication skills
- Keep an open mind and must be flexible to change
- Contact Center architecture knowledge
- Working knowledge of voip communication protocols like SIP, WebRTC
- Experience with Workforce Management solutions
- Experience working with outbound dialers, campaign management
- As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
- California Annual Salary Range
- $94,400 - $266,300 USD
- Cleveland Annual Salary Range
Compensation
- As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
- California Annual Salary Range
- Cleveland Annual Salary Range
- Colorado Annual Salary Range
- District of Columbia Annual Salary Range
- Illinois Annual Salary Range
Benefits
- Lead vision and strategy discussions with contact center and customer service leadership and management
Company info
- Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Develop technical requirements and specifications for customers and the technical delivery team
Equal opportunity
- We believe that no one should be discriminated against because of their differences.
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
- For details, view a copy of the Accenture Equal Opportunity Statement
Visa & Work Authorization
- ability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law
Apply directly at NeuraFlash, Part of Accenture →Create a free account for alerts like thisView NeuraFlash, Part of Accenture immigration profile
This listing is sourced directly from NeuraFlash, Part of Accenture's careers page and normalized into a canonical job model.