Waystar

Enrollment Support Coordinator

Atlanta, GA

Sponsorship not specifiedDetected 12 days ago

PythonBashAWSData AnalysisCybersecurityCustomer SupportCommunicationProblem Solving

About the role

Directs telephone calls or written inquiries to appropriate personnel.
May answer non-technical questions regarding company products.
Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.

Provide expert-level technical support for Waystar's products and services to internal and external clients via phone, email, and ticketing system.
Collaborate closely with engineering, product management, and development teams to identify root causes of issues and propose solutions or enhancements.
Document technical issues, resolutions, and best practices in our knowledge base for future reference and continuous improvement.
Participate in on-call rotations to provide after-hours support as needed.
Train and mentor junior support staff on topics and best practices.

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
3+ years of experience in a technical support or system administration role, specifically with AWS.
Strong understanding of AWS concepts, including buckets, objects, access control, versioning, lifecycle policies, and replication.
Proficiency in troubleshooting and debugging issues, including API errors, performance bottlenecks, and access problems.
Experience with AWS CLI, SDKs, and other tools for interacting with the product.
Familiarity with cloud security best practices and compliance requirements for data storage.
Excellent problem-solving skills and the ability to analyze complex technical information.
Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to diverse audiences.
Experience with scripting languages (e.g., Python, Bash) for automation and data analysis is desirable.

AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate certification is a plus.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support

Supports the telephone "hotline" function.
Maintains log of incoming "hotline" calls.
Ability to work independently and as part of a team in a fast-paced environment.

This listing is sourced directly from Waystar's careers page and normalized into a canonical job model.