Tonal
Senior Manager, Business Systems Engineering
Toronto, ON · Senior
Sponsorship not specifiedDetected 5 days ago
JavaCode ReviewCI/CDAccessibilityAgileSalesforceCRMERPSystems EngineeringTest AutomationLeadershipProblem SolvingMentoringNetSuite
About the role
- This role reports to the Senior Director, Business Systems.
Responsibilities
- Lead and develop a team of Integrations Developers and Business System Administrators, setting clear technical direction and creating opportunities for career development
- Own the team's engineering practices - code review standards, testing, CI/CD, and documentation - raising the bar for quality and maintainability across integrations and business systems work
- Own the technical roadmap for business systems, partnering with stakeholders and senior leadership to translate business requirements into sound technical designs, including integration architecture, system configuration, and data models
- Guide the team through the full development lifecycle: requirements analysis, technical design, build, testing, and release, including diagrams, workflows, and specifications
- Run team rituals (sprint planning, standups, retros, backlog grooming) and manage delivery timelines
- Build monitoring, alerting, and maintenance into standard engineering practice to proactively identify issues, protect data integrity, and optimize performance in production
- Define scalable support request intake process, and drive resolution of production issues, leading root-cause analysis and closed-loop fixes across integrations and administered systems
- Manage matrixed offshore team and professional services engagements, ensuring appropriate resourcing, skillsets, async execution and budget
- Own budget, vendor, and resourcing decisions, and communicate tradeoffs clearly to senior stakeholders and executive leadership
- Build team capability for the long term - scaling structure, processes, and skillsets as scope grows
Requirements
- 5+ years of experience managing engineering or technical teams, ideally including Integrations Developers and/or Business Systems Administrators (Salesforce, NetSuite, or similar)
- Solid software engineering fundamentals, with hands-on experience in a back-end language such as Java
- you are comfortable reviewing and contributing to production code
- Hands-on experience with MuleSoft or a similar iPaaS platform, with a track record of architecting integration solutions at scale
- Experience with software development best practices: Agile/scrum, CI/CD, code review, and structured release and change management.
- Experience administering or architecting on NetSuite in a production environment.
- A track record of recruiting, mentoring, and growing engineers, with strong people management skills
Company info
- Tonal's Senior Manager, Business Systems Engineering will lead a small and mighty team of Integrations Developers and Business System Administrators responsible for building, operating and supporting Tonal's core business systems.
- You'll be a hands-on technical leader - setting the engineering standard for how the team designs, builds, tests and ships integrations and system solutions, while also managing the people and priorities behind the work.
- This role delivers a connected, end-to-end system landscape as Tonal scales into new areas, including healthcare.
- Tonal is at an exciting turning point, rearchitecting our systems for scale and expanded business models - which offers an opportunity to lead a transformational system initiative, paving the way for future company scalability.
- You will partner closely with stakeholders across the business to shape the technical roadmap, uphold engineering best practices, ensure delivery quality and system reliability, and grow a high-performing technical team.
- Serve as the primary technical contact and escalation point and for MuleSoft, Salesforce, NetSuite, and custom-developed solutions, providing guidance to the team and business stakeholders
- Define and track engineering success metrics (delivery velocity, quality, system reliability) for the team
This listing is sourced directly from Tonal's careers page and normalized into a canonical job model.