Comstock

Comstock

Call Center Attendant (Sat-Sun 8-4pm)

Reston, VA

Sponsorship not specifiedDetected 3 days ago
AuditingOnboardingCustomer SupportControlsCommunicationCollaborationOrganizational SkillsMicrosoft OfficeInternal Audit

About the role

  • The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees.
  • The sites could be manned and unmanned, automated, or manual parking sites.
  • These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization.

Responsibilities

  • Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
  • Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
  • Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
  • Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
  • Perform other duties as assigned

Skills

  • A high school degree is required
  • One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
  • Ability to work weekends required
  • Ability to perform basic math calculations
  • Ability to read and comprehend verbal instructions and written correspondence
  • Ability to communicate effectively both verbally and through written correspondence
  • Have and maintain a valid driver's license
  • Ability to provide customer resolution in a professional and friendly manner
  • Must be highly credible and trustworthy, and operate with high degree of integrity
  • Must hold oneself and others accountable and strive for a high level of excellence
  • Must have a positive, can-do attitude and be able to fuel growth and innovation
  • Must be customer-focused and results-oriented

Compensation

  • You may also be eligible to participate in a discretionary annual incentive program.
  • Virginia Compensation Range

Benefits

  • Parental Leave Program
  • Note benefits vary depending on the function of your role
  • Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Company info

  • Exhibit a friendly, helpful, and courteous attitude towards customers and employees
  • Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
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This listing is sourced directly from Comstock's careers page and normalized into a canonical job model.