FlowPlay
Customer Service Shift Supervisor - RMG
Seattle, US
Sponsorship not specifiedDetected 19 days ago
ExcelCustomer SupportProblem SolvingMentoring
About the role
- Customer Service Shift Supervisor - RMG At FlowPlay, we're pushing the boundaries of iGaming by combining the best of real money and social Casino gaming experiences. As we continue to grow and innovate, we're excited to offer new opportunities for career advancement within our organization. We're currently seeking a Customer Service Shift Supervisor to
- join our Real Money Gaming team and help us deliver unparalleled service to our valued players. In this pivotal role, you'll serve as both a hands-on customer service expert and a team leader, guiding our frontline agents to success. Your primary focus will be to ensure that every customer interaction not only meets but exceeds expectations, whether you're
Nice to have
- In this pivotal role, you'll serve as both a hands-on customer service expert and a team leader, guiding our frontline agents to success.
- Your primary focus will be to ensure that every customer interaction not only meets but exceeds expectations, whether you're directly assisting players or coaching your team to do so.
- As a Customer Service Shift Supervisor, you'll have the opportunity to make a tangible impact on our operations and our players' experiences.
- When the Director is off-duty, you'll step up as the go-to person for escalations and decision-making, ensuring that our commitment to exceptional service never wavers.
- Despite delivering large and successful games with global reach, we have a small team culture where each colleague's impact can be felt.
- In surveys, our employees report high satisfaction rates, and say that they enjoy getting to know and work with each other and value working on games that bring people joy.
Benefits
- Fully-paid medical (PPO or HSA), dental, and vision plans A 401k plan with company matching Long-term disability Life insurance FSA plan for Medical and Dependent Care Compensation: $22 per hour
Company info
- At FlowPlay, we pride ourselves on being a company that we all love working for.
- We are regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), and our average tenure in the company is almost 8 years.
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This listing is sourced directly from FlowPlay's careers page and normalized into a canonical job model.