Decagon

Customer Engineer, Agent Builder - Spanish Speaking

Toronto · Full-time

Sponsorship not specifiedDetected 19 hours ago

Data EngineeringLLMsAgentic AIProduct ManagementPRDsCRM

About the role

This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
Over the past few years, development of LLMs has evolved at a rapid pace.
It's not enough for our customers to just "set it and forget it" when it comes to AI software.

you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
This team brings greater specialization and focus to build quality.
Agent Builders are technical and customer-facing: you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Agent Builders own the hands-on work required to deliver best-in-class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale.
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.

These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements
UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
As a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers.
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.

This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.