Evvy
Clinical Success & Operations Manager
New York City · Staff+
Sponsorship not specifiedDetected 65 days ago
Project ManagementCRMAccount ManagementCustomer SuccessResearchCommunicationCollaboration
About the role
- Your job is not just to solve problems, but to proactively improve how clinics experience Evvy over time.
- This role sits at the intersection of relationship management, operations, and commercial strategy.
- This is a high-ownership role for someone who thrives in fast-moving environments and enjoys bringing structure to ambiguity.
Responsibilities
- Own the Partner Experience
- Serve as the primary day-to-day contact for Evvy's clinic and practitioner partners
- Build strong, trusted relationships across clinic teams and become a reliable strategic partner over time
- Ensure every new partner has a seamless onboarding experience, from account setup through first order and ongoing adoption
- Proactively identify friction points, adoption barriers, and opportunities to improve the partner experience
- Partner closely with Operations to resolve complex or high-priority partner issues with speed and care
- Build & Scale Operational Infrastructure
- Help design and improve internal workflows for onboarding, account management, issue resolution, and partner communications
- Maintain strong internal communication loops so partner feedback reaches the right teams quickly
- Support the commercial team in building scalable systems and processes as Evvy grows
Requirements
- You genuinely enjoy being the person that partners rely on, and you take pride in making their experience with Evvy exceptional.
- 3-5 years of experience in customer success, partnerships, or operations in an early-stage startup
- Experience managing multiple relationships and priorities simultaneously in a fast-paced environment
- Experience working cross-functionally across teams including Operations, Marketing, Clinical, and Commercial
- Comfort working within CRM systems and operational tooling
- Helpful but not required:
- Familiarity with fertility clinic workflows or clinical operations
Compensation
- Evvy has generated the world's largest vaginal microbiome dataset from 100,000+ patients, uncovering novel biological markers underlying women's health conditions that collectively cost the healthcare system $180B+ annually.
Benefits
- $1K learning and development budget
- Health, dental, and vision insurance, plus HSA plans
- Paid parental leave
- Experience in women's health, diagnostics, or digital health
- Coordinate customized partner-facing assets including educational materials, onboarding resources, one-pagers, decks, and clinic collateral
This listing is sourced directly from Evvy's careers page and normalized into a canonical job model.