Pioneer Square Brands
Technical Customer Success Specialist
High Point, North Carolina
Sponsorship not specifiedDetected 33 days ago
Product ManagementSalesCustomer SuccessCustomer SupportCommunicationOrganizational Skills
About the role
- We are seeking a Technical Customer Success Specialist who enjoys working with customers, learning new technologies, and solving problems.
Responsibilities
- Pre-Sales Support
- Deliver engaging product demonstrations that highlight the power and capabilities of our mobile POS hardware
- Collaborate with internal teams to ensure customer requirements are clearly understood and communicated
- Provide hands-on technical guidance to support integration with customer systems
- Post-Sales Support & Service
- Serve as a primary point of contact for customer questions and support requests
- Help create customer support materials (troubleshooting guides, installation videos, FAQs)
Requirements
- 3 years' experience in customer support, technical support, sales engineering, engineering, customer success, or related roles
- Outstanding interpersonal and presentation skills, with the ability to confidently translate complex technical details into clear, compelling explanations for customers, actively engage in discussions, and assertively drive conversations toward solutions
- Willingness to travel up to 30% to engage with clients and support projects on-site
Nice to have
- Bachelor's degree in a technical, engineering, business, or a related field preferred
- Highly organized with strong project coordination and follow-through skills
- Early career professionals with strong technical aptitude and customer facing experience
- Experience with technology products, hardware, software platforms, or customer facing technical support
- Demonstrated ability to quickly learn technical products, systems, and concepts
- Analytical thinker who enjoys troubleshooting, resolving issues, and finding creative solutions
- Comfortable working autonomously while thriving in a collaborative, fast-paced environment
Benefits
- Our team comprises passionate individuals united by a shared vision to shape the future of our industry.
Company info
- Genuine and Respectful
- Pride in Everything We Do
- Excellence through Innovation
- Obsessed with Customer Success
- Serve as trusted technical resource for customers and the sales team-answering questions, joining client meetings, and building confidence in our solutions
- Build strong relationships with customers by actively engaging to understand their needs, challenges, and goals, and provide tailored solutions that deliver value and drive long-term partnerships
- Assist customers with deployment, setup, and implementation of hardware solutions
- With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments.
- If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.
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