Ubc

Clinic Secretary/Clerk

UBC Vancouver Campus - Vancouver, BC, Canada

Sponsorship not specifiedDetected 4 days ago

ExcelCustomer SupportResearchCommunicationPublic SpeakingOrganizational Skills

About the role

Duties range from complex to routine and include maintaining a highly confidential client record-keeping system, correspondence, communications, project tracking and coordination, organizing meetings, and supplies ordering.
Coordinates work processes, establishes work schedules and priorities, and resolves complex issues.

The incumbent provides administrative support for Counselling Services staff and has responsibility for a wide range of general office administrative functions.
Reports to the Clinic Manager and works closely with the Care Support Team as well as clinicians, and counselling trainees.
Determines the urgency of requests for services and works closely with the Clinical Coordinator to manage smooth flow of clients in drop-in periods in order to maximize student s access to resources.

This position requires a thorough knowledge of counsellors activities, as well as campus resources.
Provides excellent, seamless and accessible reception service, and provides customer service to clients as required.
This position is subject to the satisfactory completion of required background checks

Two years of relevant UBC experience, preferably in a student services environment at a college or university.
Computer experience required (Word, Excel, UBC SIS preferred).
Effective oral and written communication, interpersonal and organizational skills.
Ability to type 55 w.p.m. and to operate a normal range of office equipment.
The ability to use word-processing, spreadsheet, database, scheduling/electronic mail applications at an intermediate level.
A strong ability to prioritize work and to meet deadlines in a fast paced and high traffic environment.
Ability to work both independently and within a team environment.
Strong interpersonal, communication and organizational skills: initiative, tact and commitment to quality service as interactions occur with a diverse student population who may be vulnerable.

initiative, tact and commitment to quality service as interactions occur with a diverse student population who may be vulnerable.
Strict respect for confidentiality is essential.
Ability to problem solve under stressful circumstances and in a limited time frame.
Ability to work calmly and accurately under frequently demanding periods of pressure in a front line setting.

This listing is sourced directly from Ubc's careers page and normalized into a canonical job model.