CIRA
Manager, Technical Solutions
Ottawa, Ontario · Principal
Sponsorship not specifiedDetected 44 days ago
Vue.jsLinuxNLPCustomer SupportDNSFirewallCernerCommunicationCollaborationProblem SolvingMentoringPublic Speaking
About the role
- Join the Cyber-DNS team at CIRA and play a key role in advancing Canada's cybersecurity and DNS infrastructure!
- Our Cyber-DNS team is dedicated to protecting Canadians online by delivering cutting-edge solutions.
- Who you are: You're an experienced technical leader who brings both depth of expertise and a strong commitment to customer outcomes.
Responsibilities
- Lead and coach the professional services and technical solutions team while actively contributing to service delivery and customer engagements.
- Oversee professional services delivery to drive customer satisfaction and successful project outcomes
- Drive efficient, high-quality service delivery across implementation, consulting, and support
- maintain service standards and support sales with technical expertise.
- Build and maintain strong customer relationships to understand needs and provide proactive support.
- Collaborate with cross-functional teams to improve service delivery systems and processes.
- Develop onboarding and product customization processes, including supporting documentation.
- Oversee professional services delivery to drive customer satisfaction and successful project outcomes; serve as the senior point of contact for key clients and stakeholders.
- Drive efficient, high-quality service delivery across implementation, consulting, and support; maintain service standards and support sales with technical expertise.
Requirements
- You're an experienced technical leader who brings both depth of expertise and a strong commitment to customer outcomes.
- You're comfortable working at the intersection of technology, service delivery, and client relationships, and you know how to translate complex issues into practical solutions through your team.
- You are hands-on and customer-focused.
- You enjoy working directly with clients to understand their needs, troubleshoot issues, and guide them through implementation and adoption.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related experience.
- Strong technical knowledge and experience in deploying and troubleshooting workstations (I.e., Linux, Windows, and macOS) and mobile device applications.
- Minimum of 3 years experience in management of technical resources.
- ability to communicate in French is a strong asset.
- Minimum of 5 years experience in technical support or relevant customer-facing role.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Ability to plan and manage complex projects, including resource allocation, timeline and budget management, and clear assignment of responsibilities.
- Demonstrated understanding of service delivery methodologies, tools, and best practices.
- Excellent communication skills and continuous willingness to learn and develop.
- Strong communication skills in English (written and verbal)
- Willingness to travel as needed.
Nice to have
- « Que pouvons-nous faire de plus? ».
- Nous explorons activement de nouvelles frontières afin d'améliorer et de sécuriser Internet pour la population canadienne.
- CIRA est reconnue comme l'un des meilleurs employeurs de la région de la capitale nationale depuis dix ans, ce qui témoigne de notre culture dynamique.
- Si vous êtes passionné·e par l'innovation et prêt·e à faire une différence dans un domaine dynamique, joignez-vous à nous et contribuez à façonner l'avenir d'Internet!
- Advanced knowledge of XDR, enterprise IT environments, scripting, networking, DNS, or firewall technologies is preferred.
Benefits
- Design and deliver training sessions and workshops to enable effective use of product features and benefits.
Company info
- At CIRA, we're driven by a passion to make a positive impact on Canada's digital future. We're not just asking, 'What more can we do?'-we're actively exploring new frontiers to enhance and secure the internet for all Canadians. Our recognition as one of the National Capital Region's Top Employers for ten years is a testament to our vibrant culture. We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success, because we know that great ideas come from everywhere. If you're passionate about innovation and ready to make a difference in a dynamic field, join us and help shape the future of the internet!
- CIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged. Our Ottawa headquarters is a hub for regular events and social activities that bring our team together, encouraging a strong sense of community within our organization. No matter where you work from, you'll always feel part of our vibrant team and our shared mission.
- At CIRA, people remain at the centre of our recruitment process. While CIRA uses recruitment platforms that include artificial intelligence-enabled features, which may be used to support administrative processes or skills-based assessments, these features are intended to assist our recruitment activities and do not replace human judgment. All applicant screenings, interviews, evaluations and selection decisions are conducted by our staff. Artificial intelligence is not used to make autonomous or final hiring decisions.
- This posting is for an existing vacancy. For any accommodations during the recruitment process, please contact us at peopleandculture@cira.ca.
- At CIRA, we're driven by a passion to make a positive impact on Canada's digital future.
- We're not just asking, 'What more can we do?'-we're actively exploring new frontiers to enhance and secure the internet for all Canadians.
- Our recognition as one of the National Capital Region's Top Employers for ten years is a testament to our vibrant culture.
- We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success, because we know that great ideas come from everywhere.
- If you're passionate about innovation and ready to make a difference in a dynamic field, join us and help shape the future of the internet!
- CIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged.
- Our Ottawa headquarters is a hub for regular events and social activities that bring our team together, encouraging a strong sense of community within our organization.
- No matter where you work from, you'll always feel part of our vibrant team and our shared mission.
- At CIRA, people remain at the centre of our recruitment process.
- While CIRA uses recruitment platforms that include artificial intelligence-enabled features, which may be used to support administrative processes or skills-based assessments, these features are intended to assist our recruitment activities and do not replace human judgment.
This listing is sourced directly from CIRA's careers page and normalized into a canonical job model.