Ptc
Senior Manager, Global Partner Experience
Boston, MA, USA · Senior
Sponsorship not specified$140k-$160kDetected 10 days ago
AccessibilityProject ManagementCRMRecruitingCustomer SuccessLeadershipCollaborationProblem Solving
About the role
- Our world is transforming, and PTC is leading the way.
- Our people make all the difference in our success.
- The anticipated annual salary range for this position is between $140,000 - $160,000.
Responsibilities
- Partner Network Program Experience Support
- Identify gaps between program design and partner adoption/execution, and recommend improvements to increase program effectiveness and participation.
- End-to-End Partner Lifecycle Management
- Support and improve the partner journey across onboarding, enablement, co-sell/resell, delivery, and growth-all aligned to program milestones and progression criteria.
- Partner with Partner Operations to help ensure lifecycle processes are scalable, measurable, and globally consistent.
- Act as a key bridge between the Partner Network Program and Enablement, ensuring program requirements are supported by the right training, certifications, and assets.
- Ensure partners have clear guidance on "how to achieve program status and how to win within the program."
- Partner Feedback & Program Evolution
- Partner with Partner Programs leads to continuously improve the program and enhance partner experience, clarity, and business impact.
- Work with Partner Operations and IT to ensure partner systems (e.g., portals, dashboards, CRM workflows) align to and reinforce the Partner Network Program structure.
Requirements
- 5+ years of experience in partner programs, channel strategy, partner enablement, partner operations, or partner experience.
- Strong understanding of partner ecosystems (resellers, GSIs, ISVs) and lifecycle management.
- Analytical mindset with the ability to translate data and feedback into program improvements.
- Strong experience working within or defining partner programs & partner journey mapping.
- Proven ability to connect program design to execution through enablement, tools, and process improvements.
- Experience collaborating closely with Enablement and Partner Operations teams.
- Key Competencies
- Deep belief that programs only deliver value when partners can easily operationalize them
- Strong advocate for enablement as a driver of program success
- Highly collaborative across programs, enablement, and operations
- Strategic thinker with strong operational and execution rigor
- Passion for simplifying complexity and improving partner experience
- Strong organizational and project management skills
Compensation
- PTC carefully considers a wide range of factors when determining compensation.
Benefits
- Translate the Partner Network Program framework (tiers/badges, requirements, benefits, incentives) into a clear, actionable, and intuitive partner journey in partnership with program leadership.
- Partner with Enablement teams to align enablement strategies to program milestones & benefits, solution priorities, and partner roles.
- Gather and synthesize partner feedback on program requirements, benefits, enablement, and tools.
- Ensure partners can easily track progress against program requirements, access benefits, and engage with enablement resources.
Company info
- If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
This listing is sourced directly from Ptc's careers page and normalized into a canonical job model.