Sigital

Senior ServiceNow Business Process Consultant (Remote/US based)

Columbus, OH · Senior

Work authorization requiredDetected 6 days ago

AgileOperations ManagementProcess ImprovementCustomer SuccessCommunication

About the role

Primary role for this position is the delivery of current services for our clients as well as enhancing and growing service delivery capabilities within our company.
Serve as a liaison between client and technical implementation team.
Promote continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.

Be a lead member of the overall implementation project team, collaborating with Engagement Manager and Technical Lead to ensure engagement success.
Drive process definition, improvement, reengineering, and gap analysis of current vs. future processes.
Identify, manage and communicate client business process and requirements, ensuring that proposed solutions meet needs expectations balancing client needs and process best practices.
Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
Ensure process-related deliverables to clients are complete, consistent, high quality, and timely, and deliver valued outcomes.
Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Must be a US Citizen residing in the US Proven consulting experience leading the analysis and documentation of as-is processes and definition and deployment of to-be processes and solutions in client environments.
Must be able to serve multiple clients at the same time.
Experience in leading sprint planning meetings.
Proven Expertise and experience with ServiceNow platform across multiple applications including ITSM, SPM and at lease two of the following: CSM, ITAM, ITOM, HRSD or SecOps.
Experience with creating test scripts and coordinating UAT activities (if needed).
ITIL knowledge with the ability to relate concepts to implementation strategies required.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key functional and technical decisions during project delivery.
Knowledge of and experience in Agile methodology, including creation of user stories.
Knowledge of and experience in industry business and systems analysis techniques including Business Process Modeling (BPM), Use Case Modeling, Functional and Non-functional Requirements Analysis, or Gap Analysis.
Proficiency in applying Performance Analytics for process metrics and data-driven recommendations.

Expertise and experience with ServiceNow Asset Management (HAM & SAM), ITOM (Discovery & Event Management), or industry products (Retail, Telecom and Manufacturing).
One or more SN Implementation Specialist certification, especially CSM or ITSM.

Sigital is seeking an experienced, Senior ServiceNow Business Process Consultant to become a part of our fast-growing professional services business.
We are a ServiceNow Premier Partner who's mission is to help organizations align their IT Services and Operations Management strategies with their business and service delivery needs.
Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.

Required Qualifications: Must be a US Citizen residing in the US Proven consulting experience leading the analysis and documentation of as-is processes and definition and deployment of to-be processes and solutions in cl

This listing is sourced directly from Sigital's careers page and normalized into a canonical job model.