Parloa
Manager, Agent Architecture US
New York Office; Remotely in the USA · Mid
Sponsorship not specified$160k-$180kDetected 5 days ago
RESTAgentic AIComplianceStakeholder ManagementOKRsSAPRecruitingPerformance ManagementCustomer SupportLeadershipMentoring
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Hands-on Agent Delivery: Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery.
- Serve as the escalation point when agent performance degrades.
- Quality and Best Practices: Define what good looks like for agent quality, enforce it through review, and make it repeatable across every live project.
Responsibilities
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.
- you hire them, coach them, set their goals, and own the quality of every AI Agent they ship, with a significant portion of your capacity on live customer engagements.
- This is your opportunity to lead at the front line of enterprise AI, where your credibility comes from doing the work alongside your team, not just directing it.
- As Manager, Agent Architecture, you will build and lead the team that transforms customer service with AI Agents, while staying in the build yourself.
- You run a team of Agent Architects: you hire them, coach them, set their goals, and own the quality of every AI Agent they ship, with a significant portion of your capacity on live customer engagements.
- Team Leadership: Own hiring for Agent Architect roles, run weekly 1:1s, performance reviews, and career conversations, and build development plans that help each person grow.
- Set ramp expectations for new hires and coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment.
- Capacity and Stakeholder Alignment: Set team goals and OKRs aligned with Professional Services priorities, manage capacity and workload across concurrent engagements, and surface resourcing tradeoffs early.
- 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs.
- When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
Requirements
- First-time managers with a strong coaching track record are welcome.
- Sound judgment on capacity and prioritization: you can say what your team can and cannot absorb, and back it up with reasoning.
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
Compensation
- $160,000 - $180,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
- Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
Company info
- About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
- Represent the Agent Architecture team to Sales, Product, Engineering, customers, and partners.
- Hands-on Agent Delivery: Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery. Serve as the escalation point when agent performance degrades.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Strong project and stakeholder management skills, with significant experience working with enterprise customers, including in escalated or high-pressure situations.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.