Mendaera, Inc.
Senior Technical Support Engineer
San Mateo, CA · Senior
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$1,288 more — $106,288 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $106,288 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Mendaera is developing technology that will enable all healthcare providers to do more for their patients. Our platform combines real-time imaging, robotics, and artificial intelligence to make precise and consistent intervention more accessible. Our aim is to eliminate barriers in the patient journey, accelerate recovery, delight customers, and reduce cost
- Mendaera is looking for a Senior Technical Support Engineer to be the first point of contact for technical support across our customer accounts and clinical sales team. You will own frontline issue intake, triage, and resolution for systems in the field; partner with Engineering to drive serviceability into the product; and help build the service function
Responsibilities
- own each case from intake through resolution or escalation
- Act as the voice of the field inside Engineering: analyze support case and field failure trends and translate them into prioritized serviceability and reliability improvements
- Partner on design-for-serviceability reviews covering diagnostics, error codes and log content, modularity, field-replaceable units, and tool access
- Support root-cause investigations, CAPA, and engineering change orders (ECOs) with field data and returned-unit analysis
- Building out the service capability
- Build the technical knowledge base and maintain work instructions, service manuals, and troubleshooting guides under document control; deliver technical training for clinical sales, field personnel, and future support hires
- Define and report service KPIs (first-contact resolution, time to resolution, escalation rate, top failure modes) and use them to drive improvement
- Commercial Demo & service fleet support
- Build, configure, and commercial demo units to functional and cosmetic standards, executing verification protocols and documenting results per quality requirements
- Perform preventive maintenance, repair, and troubleshooting on units returned from the field, including decontamination and inspection per established safety procedures
Requirements
- Recognize potential product feedback/ complaints and escalate to Quality/Regulatory within the timeframes required by company procedures
Compensation
- $105,000 - $145,000 (hourly position)
Benefits
- Mendaera is developing technology that will enable all healthcare providers to do more for their patients.
- Establish and mature core support infrastructure - ticket intake and triage workflow, escalation tiers, response and resolution targets, and coverage model
Company info
- Our aim is to eliminate barriers in the patient journey, accelerate recovery, delight customers, and reduce cost of care.
- Frontline technical support (customers & clinical sales team)
- First point of contact for technical issues raised by customers and clinical sales representatives
- First point of contact for technical issues raised by customers and clinical sales representatives; own each case from intake through resolution or escalation
This listing is sourced directly from Mendaera, Inc.'s careers page and normalized into a canonical job model.